B2B Return & Refund Policy

1. General B2B Return Policy

IndianXporter operates exclusively as a B2B bulk export entity. Due to the nature of international trade, the complexities of cross-border customs, and the perishable nature of agricultural commodities, we do not accept standard returns or exchanges once the cargo has been dispatched from the Indian port. All sales are considered final upon issuance of the Bill of Lading (B/L).

2. Pre-Shipment Quality Assurance

To eliminate destination disputes, we highly encourage and support Pre-Shipment Inspections (PSI). Buyers may appoint internationally recognized third-party inspection agencies (e.g., SGS, Bureau Veritas, Cotecna) at the port of loading at their own cost. The findings of the appointed inspection agency regarding quality, quantity, and weight at the port of loading shall be deemed final and binding.

3. Quality Disputes at Destination

If goods arrive at the destination port and are found to be substantially non-compliant with the agreed specifications (e.g., completely different product, severe contamination not caused by transit), the buyer must notify IndianXporter in writing within 7 days of container discharge.

Claims must be supported by:

• High-resolution photographs of the container seal (intact and broken).
• Photographs of the cargo condition upon opening the container.
• An official inspection report from an independent, accredited surveyor at the destination port.

If the claim is validated and proven to be a manufacturing or loading fault on our end, IndianXporter will work with the buyer to provide a mutually agreeable resolution, which may include partial credit notes for future orders or insurance claim assistance. We do not cover demurrage or detention charges under any circumstances.

4. Transit Damage & Insurance Claims

Damage, deterioration, or loss occurring during ocean or air transit is strictly the liability of the carrier and is covered under marine insurance.

• For CIF Shipments: IndianXporter will provide all necessary documentation to assist the buyer in filing a claim with the insurance provider.
• For FOB/CFR Shipments: The buyer must file the claim directly with their appointed insurance provider.

5. Order Cancellation

Orders may be canceled prior to the commencement of processing, packaging, or procurement, subject to a cancellation fee. Once goods have been custom-packed, private-labeled, or moved to the port/customs bonded warehouse, the order cannot be canceled, and advance payments will be forfeited.